Conversational Commerce Platform

One Inbox.
Every Channel.
Total Intelligence.

IntelloAI Platform replaces 6–10 disconnected tools with one unified AI workspace — WhatsApp, Instagram, email, orders, payments, analytics. All channels. One intelligence layer. Zero friction.

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5 Modules 6 Channels AI-Native D2C Ready

All Channels WhatsApp Instagram Email Orders

Priya S. · WhatsApp

"Is the blue dress available in M? Need it by Friday."

🤖 AI replied: Yes! 3 in stock. Shipping in 24hrs. Order link sent.

Rahul M. · Instagram DM

"What's the return policy? Bought yesterday."

🤖 AI replied: 7-day easy returns. Link: swipe up ↑

Recent Orders

#ORD-2849 ₹3,200 ✓ Delivered

#ORD-2850 ₹1,850 ⏳ Processing

#ORD-2851 ₹5,400 ✓ Shipped

The Problem We're Eliminating

The Fragmented Stack Problem

Indian D2C brands typically juggle 6-10 separate platforms: one for WhatsApp marketing, another for email, a third for customer support, a CRM for contacts, a shipping tool, a payment gateway, and maybe an AI chatbot. None of these systems talk to each other.

The result? Revenue leaks at every junction. Marketing can't see support conversations. Support can't see order status. No one knows which campaign actually drove the sale. And the AI chatbot? It's a dead-end that frustrates more customers than it helps.

IntelloAI Platform replaces all of them with one intelligent system where data flows seamlessly across every touchpoint.

Feature Deep Dive

Eight Modules. One Platform.

Every module is deeply integrated — data flows between them in real-time, creating intelligence that standalone tools can never achieve.

Unified Revenue Analytics Dashboard

Single pane of glass showing total revenue attributed to every marketing campaign, across every channel — in real-time.

✓Real-time channel-wise revenue breakdown (WhatsApp, Instagram, SMS, Email, Voice, RCS)
✓Interactive charts with toggleable channel chips and center-value overlays
✓Separate tracking for Broadcasts vs Automated Journeys
✓Built-in wallet balance monitoring with low-balance alerts

AI Marketing Workforce

Create specialized AI Sales Agents with distinct personas, tones, and language capabilities — including full Hinglish support.

✓5-Step Agent Builder Wizard: Role → Model → Persona → Language → Tools
✓Auto-detects and responds in Hindi+English code-switched vernacular
✓Autonomous: product queries, objection handling, payment links, order creation
✓Multi-LLM Gateway: OpenAI, Anthropic, Google, OpenRouter (400+ models), Groq
✓Automatic fallback chains with per-request cost tracking

Visual Workflow Builder

Drag-and-drop canvas with 25+ node types. Build complex customer journeys across all channels without writing a single line of code.

✓Node categories: Messaging, Commerce, Logic, AI, Voice/IVR, CRM, Integrations
✓Quick Replies (3 buttons), Interactive Lists (10 sections x 10 items), IVR menus
✓AI Intent Routing — auto-route based on customer message content
✓Trigger on: incoming messages, orders, timers, webhooks, custom events

Omnichannel Support Inbox

Three-panel CRM workspace with real-time messaging across WhatsApp, Instagram DM, Facebook, SMS, Email, and Voice — all in one screen.

✓Layout: Conversation List → Chat Thread → Contact Profile
✓24-hour WABA window enforcement, canned responses with /shortcode
✓AI bot handoff, agent assignment, priority tagging, label routing
✓Contact tabs: Profile, Media, Orders (OMS), Shop (catalog in-chat)

Broadcast & Campaign Engine

5-step broadcast wizard with the most advanced segment builder — target exactly the right audience with surgical precision.

✓Wizard: Channel → Audience → Content → Schedule → Review
✓Nested AND/OR segment logic with event-based and property-based filters
✓Full CRM with avatar, contact details, channel availability, date tracking
✓13-column tracking: Sent, Delivered, Read, Click, Order, Unsub, Fail, Revenue, ROI%

Full-Stack Order Management

End-to-end order lifecycle from creation to delivery to returns — with multi-carrier shipping and intelligent NDR handling.

✓Lifecycle: Create → Fulfill → Ship → Track → Deliver → Returns/RTO
✓Multi-source: chat agent, manual, API webhook (Shopify/WooCommerce), AI Agent
✓Smart Fulfillment: pincode check → rate comparison → box calc → AWB → label
✓Integrated: Shiprocket, Delhivery, XpressBees, BlueDart and extensible
✓NDR Auto-Recovery: WhatsApp customer on failed delivery → retry → escalate

Payment Reconciliation Engine

Automatically reconciles payments from 5 different sources — handles split payments, smart matching, and accounting exports.

✓Sources: Payment Gateways (Razorpay/Cashfree), COD Remittances, Cash, Bank Transfers
✓Split payment support — one order with multiple payment legs
✓Smart matching by Order ID, Invoice, AWB, Amount, and Phone
✓Statuses: Matched, Partial, Unmatched, Disputed — with Tally-compatible export

Wallet & Billing System

Per-brand wallet with auto-deduction for every message, email, AI query, and voice call — complete financial transparency.

✓Channel-wise usage breakdown dashboard
✓Transaction history, pending invoices, payment history
✓Low-balance warnings and auto-top-up options

How It Works

Four steps from setup to revenue generation.

Connect Channels

Link WhatsApp, Instagram, SMS, Email, Voice, RCS

Build Workflows

Design automation with 25+ drag-and-drop nodes

Deploy AI Agents

Create personas, assign roles, set language + LLM

Track Revenue

Watch conversions flow in the unified analytics dashboard

Under the Hood

Aspect	Detail
Architecture	Multi-tenant SaaS with PostgreSQL + JWT RBAC
Frontend	Vanilla JS + CSS — zero-framework, ultra-fast loading
Real-time	Socket.IO for live message delivery & dashboard updates
AI Gateway	Model-agnostic router — 5+ LLM providers with fallback chains
Workflow Engine	Drawflow-based visual builder with 25+ node types
Channels	WhatsApp, Instagram, Facebook, SMS, Email, Voice, RCS
Shipping	Multi-provider: Shiprocket, Delhivery, XpressBees, BlueDart
Payments	Razorpay, Cashfree, COD, Bank Transfer reconciliation
Design	Premium dark-mode UI with glassmorphism & micro-animations

What Makes It Different

A factual comparison of capabilities — not marketing claims.

Capability	IntelloAI Platform	Bitespeed	Interakt	Chatwoot
Marketing + Support + OMS unified	Full	No	Partial	No
AI Sales Agents with personas	Full	No	No	No
Multi-LLM Gateway (5+ providers)	Full	No	No	No
Payment Reconciliation module	Full	No	No	No
Visual Workflow Builder (25+ nodes)	Full	Basic	Basic	No
Voice/IVR in workflows	Full	No	No	No
Hinglish AI support	Full	No	No	No
NDR Auto-Recovery via WhatsApp	Full	No	No	No

Be Among the First to Experience Unified Commerce

IntelloAI Platform is currently in active development. Request early access and be part of the journey.

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One Inbox.Every Channel.Total Intelligence.